SHIPPING & RETURNS
Shipping Policy
Emphasizing safety, speed, and reliability, TOV apparel has designed a shipping and handling policy that ensures a seamless experience from the moment an order is placed to its delivery at your doorstep. Our streamlined process maintains only two crucial points of contact with the product: the first being between us and our trusted manufacturer, and the second between you, our valued customer, and us. By limiting the intermediaries, we uphold the integrity of your order while minimizing any potential mishaps. This approach not only guarantees the safety and security of your purchase but also ensures that your items reach you in a timely manner. Our packaging is a reflection of our unwavering commitment to quality — each parcel is carefully prepared to arrive intact and without flaws. With our shipping and handling policy, we aim to provide you with a hassle-free experience, letting you enjoy your chosen apparel without any worries along the way.
Return & Exchange Policy
TOV apparel takes immense pride in ensuring customer satisfaction, which is why we have a refund and return policy designed with your convenience in mind. Should you encounter any issue with the piece of clothing you've ordered, we encourage you to reach out to us via email, detailing the problem and including pictures of the damage. In cases where the item is significantly damaged, we are committed to offering you a hassle-free solution. You have the choice of receiving a full refund or opting for a replacement product of equal value. To proceed, simply ship the damaged item back to us, and upon its receipt, we'll swiftly process your preferred resolution. Your comfort and contentment remain our top priorities, and this policy stands as a testament to our dedication to providing you with a seamless and satisfying shopping experience.